Working Together

This page sets out how we work so everything stays fair and frustration free. It is designed to protect our time as a small team of freelancers while making sure you feel supported and clear on what to expect. If you ever need flexibility, just ask.

Updated June 2025

    1. Invoices are payable within 7 days of issue unless we have agreed otherwise.

    2. Extended payment terms can be arranged in writing or by mutual agreement in advance.

  • For ongoing arrangements retainers may be adjusted by up to 25% with 14 days’ notice to reflect changes in scope or workload.

    If the workload increases significantly beyond the agreed scope Portfolio Norfolk may propose an immediate adjustment or separate quote so the support provided remains sustainable and fair for both parties.

  • I aim to deliver high-quality work promptly while allowing space for creativity and care. Typical delivery times are:

    • Photography (day shoot): 7 to 10 days fully edited and supplied

    • Graphic design: 5 to 7 days depending on project scope

    • Websites from scratch: 21 days assuming feedback and amends are returned within 48 hours

    If you need a faster turnaround just let me know and I’ll see what’s possible.

    1. Ownership – All images and videos remain the property of Portfolio Norfolk.

    2. Usage – You are free to use the content we create together across digital and print platforms, but not resell or profit directly from the images.

    3. Credit – Where possible please tag or credit your photographer or Portfolio Norfolk when sharing.

  • A booking is considered confirmed when:

    • We have agreed a date by email

    • It has been added to the Portfolio Norfolk diary with a clear commitment to attend

    Once a date is confirmed that time is held exclusively for you.

  • Life happens and in the UK so does the rain.

    • Cancelling Standard Sessions: 
      Within 14 days of a confirmed date incurs a 50% cancellation fee. Within 7 days of a confirmed date incurs 75% cancellation fee.

    • Cancelling Weekend Sessions:
      Within 21 days of a confirmed date incurs a 50% cancellation fee. Within 14 days of a confirmed date incurs 75% cancellation fee.

    This fee covers the reserved time which is unlikely to be rebooked at short notice. If we are planning an outdoor shoot and the forecast looks poor I am happy to reschedule where possible or work with you to find an indoor alternative. If a cancellation is unavoidable I will always try to offset the fee against a future booking where my schedule allows.